AO Care policies

Cancellations and Complaints

  • You can cancel your policy over the phone by calling us on 0800 561 4496.
    Lines are open 24 hours a day, 7 days a week

    You can also cancel your policy through the post by downloading and completing a cancellation form.


    Your Rights to Cancel During the Cooling Off Period
    The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the policy start date, whichever is later. (For some policies this period may be longer please refer to the policy documentation for full details).


    If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any fee paid. However, you must pay us for any costs incurred by us in providing you with the service, such as the cost of the call out and any repair (but the charges will not exceed the price of the policy). However, if we replace your appliance during the cooling off period, your policy will automatically end and you must pay the full policy fee.


    Your Rights to Cancel After the Cooling Off Period
    For your rights to cancel after the cooling off period, please refer to your policy documentation.

  • We’re constantly working to improve our products and services, so we always want to hear from you.

    Complaints handling procedure for AO Care policies provided by Domestic & General Insurance PLC

    If you’re not completely happy with the outcome of your complaint, you may choose to escalate it to CEO_Office@domesticandgeneral.com


    Domestic & General Insurance Plc - UK Complaints Data

    To be completely transparent, we've published the complaints data for Domestic & General Insurance PLC. You can view the data here:

    DGI Complaints Data Summary - 1 April 2018 - 30 September 2018