We’re still here to help

We want to reassure you that we’re still here to help with repairs and replacements, and we’re taking steps to keep our customers and engineers safe.

Please be diligent for rogue traders and scams, especially in this time of uncertainty. If you would like more information about what we’re doing during the current situation, please read our latest Covid-19 FAQs.

Here you’ll find our frequently asked questions about rogue traders.

Have you received a suspicious call?

Some customers have informed us that they have received a call from someone claiming to be from Domestic & General or D&G, or similar-sounding company names. Sometimes the caller may claim that they are “taking over from Domestic & General” or that “D&G have gone bust”.

These can be so called ‘rogue traders’, intent on selling you an alternative or fake policy in place of your AO Care policy, or gaining bank account details or money from you through ‘vishing’ conversations.

If you have any doubts about whether the call is from Domestic & General, please terminate the call and contact us directly on 0800 561 4493.

What if you have already spoken to a rogue trader and given them your information?

If you have given your banking or personal information to a company thinking it was Domestic & General and suspect it was a rogue trader, you should contact your bank immediately for advice.

What if you have suspicions about a call you have received?

If you suspect that a company is acting fraudulently or dishonestly, you should report this to the police via Action Fraud either:

  1. on their website at www.actionfraud.police.uk
  2. or by telephone on 0300 123 2040

If you are a Domestic & General customer, you can also contact us for further information on 0800 561 4493.

What if you think you have cancelled your AO Care policy and are no longer covered?

Please call us so that we can help on 0800 561 4493.