Frequently asked questions

Purchasing protection

  • You can get a quote online by telling us about your product here.

    Or, if your product isn’t listed, we can give you a quote over the phone. Just call us free on 0800 561 4493.

    Lines are open 24 hours a day, 7 days a week

  • Household products such as washing machines, televisions, and fridges can be protected if they’re less than eight years old.

    If your product is already protected, there’s no age limit on renewals.

  • AO Care offers continuous cover, so your product will be protected for as long as you like.

  • Generally, we’d expect an engineer from our independent network to get to you within 3-5 working days. Our manufacturers' repair networks might take longer.

  • It depends on the complexity of your repair. While many can be completed on the first visit, others may require spare parts the engineer doesn’t have to hand. If the problem is intermittent, it can also be difficult to identify the cause.

    If you do have any problems with your repair, please contact us.

    Note: If your home entertainment equipment has been taken away for repairs, it’ll either be returned or you’ll get an update within 5 working days. However, in exceptional circumstances, this may take longer.

  • If your product isn’t listed online, call us free on 0800 561 4493.

    Lines are open 24 hours a day, 7 days a week