Is my product too old to be protected?
Household products such as washing machines, televisions, and fridges can be protected if they’re less than eight years old.
If your product is already protected, there’s no age limit on renewals.
How long can I protect my product for?
AO Care offers continuous cover, so your product will be protected for as long as you like.
If I have a problem, how long will an engineer take to arrive?
Generally, we’d expect an engineer from our independent network to get to you within 3-5 working days. Our manufacturers' repair networks might take longer.
What do you consider a reasonable period for a repair?
It depends on the complexity of your repair. While many can be completed on the first visit, others may require spare parts the engineer doesn’t have to hand. If the problem is intermittent, it can also be difficult to identify the cause.
If you do have any problems with your repair, please contact us.
Note: If your home entertainment equipment has been taken away for repairs, it’ll either be returned or you’ll get an update within 5 working days. However, in exceptional circumstances, this may take longer.
Why can’t I protect my product online?
If your product isn’t listed online, call us free on 0800 597 8588.
Lines are open 24 hours a day, 7 days a week