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Take control of your policies with My Account

My Account lets you manage your policies, appliances, and repairs all in one place. By creating an account or logging in, you'll also be able to:



Check out our help and advice section

Our FAQs have useful information about repairs, replacements, or policies and a range of other queries.

Go to FAQs
Can't find what you're looking for? Give us a call on 0800 597 8588 Lines are open 24 hours a day, 7 days a week.
Have another query? Drop us an email

So that we can respond to you as effectively as possible, please include the following information in your email:

  • Your full name, address, and postcode
  • Your appliance type and brand
  • Your policy number

Email: customer.care@domesticandgeneral.com


How you can help us improve

We’re proud of the service we provide to our customers, but we know that sometimes things can go wrong. If you’ve had a bad experience, please let us know.