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Take control of your policies with My Account

My Account lets you manage your policies, appliances, and repairs all in one place. By creating an account or logging in, you'll also be able to:


  1. Book and track repairs
  2. Get a paperless copy of your policy documents
  3. Update your details and marketing preferences

Access My Account

Need help?

Check out our Help and Advice section

If you have any queries about repairs, replacements, policies or payment, our Frequently Asked Questions may have the answer.


Go to FAQ

Can't find what you're looking for?

Give us a call free on


0800 597 8588
Lines are open 24 hours a day, 7 days a week


Got a question or query?

Drop us an email


So that we can respond to you as quickly and effectively as possible, please include the following information in your email:


  1. Your full name, address, and postcode
  2. Your appliance type and brand
  3. Your policy number

Email: customer.care@domesticandgeneral.com



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